What happens once you’ve contacted us?
When you contact us, our referrals team will help you understand the next step and can arrange a brief telephone conversation if you would like to talk things through first.
For most new clients, the first step is a 50-minute telephone assessment. This gives us time to understand what you are looking for support with, any preferences you may have and what might be most helpful. The assessment is £80 for individuals. For couples, the assessment is £90 and usually involves a separate short call with each partner.
For a young person, we will usually begin by speaking with a parent or carer.
Following the assessment, we will recommend a suitable practitioner based on your needs, their experience and availability. We will then send you information about the practitioner and their session fee so you can decide whether you would like to go ahead.
The sessions
We offer both daytime and evening sessions, and also Saturdays. Sessions usually last for 50 mins.
The first session is an Assessment, during which we will agree and plan a way forward with you. We will usually arrange ongoing weekly sessions, with a review after 6 weeks, however we recognise that this isn’t always possible or practical, and will do our best to accommodate your needs.
There is no set number of sessions – the therapy will continue for as long as you and your therapist agree it is helpful. Some clients feel they only need brief therapy, whilst others may have a preference for longer term.
Individual Counselling
£80
Individual CBT & Coaching
£95
Couples
£90 – £120
Families
£90 – £120
Can’t make it?
Cancellations
Please give us at least 48 hours notice if you need to cancel or rearrange your session, otherwise the full session fee is payable.
If we need to cancel a session, we will give you as much notice as possible.
Privacy
Confidentiality and data protection
We treat all disclosed information as confidential, within legal boundaries. Our records are kept securely and we will not share your details with any third party without your permission. The only exception to this is if the therapist believes you to be a danger either to yourself or to others, in which case we reserve the right to inform the appropriate agencies. Should confidentiality need to be breached, we will endeavour to let you know beforehand.
For more information read our privacy policy.